Answers at any hour
A customer who writes at 3 a.m. gets the same quick, correct answer as one who writes at 3 p.m.
AI customer support agents
AI customer support agents that answer, act and hand over
Most support questions are the same handful again and again. We build AI agents that answer them from your own approved knowledge, look up live data such as order status, take simple actions and pass anything sensitive or unclear to your team with the full context, on WhatsApp, Instagram and your website.
Part of our AI & workflow automation services · AI Business Agents
support-agent.flow
Ready- Customer asks (waiting)WhatsApp, Instagram or web chat
- Agent understands (waiting)Intent, language, sentiment
- Looks up the order (waiting)Live data from your store
- Replies instantly (waiting)Grounded in your data
- Escalates if needed (waiting)Hands over tricky chats
Illustrative example with sample data. Real timings depend on your systems and volumes.
Why automate this
Why support queues keep growing
Support teams spend much of their day on questions that already have an answer somewhere.
Done by hand
- The same questions about orders, prices, hours and policies are answered again and again
- Customers wait for hours, then repeat themselves to a second person
- Out-of-hours messages pile up for the morning shift
- Answers differ from one team member to the next
- Generic chatbots give wrong or off-brand replies, so teams stop trusting them
What an AI support agent can handle
- Order status and delivery questions
- Product, price and availability questions
- Booking, rescheduling and cancellation
- Lead qualification and call booking
- Ticket creation with the full conversation attached
- Replies in the customer's language
- Out-of-hours cover with a morning summary for the team
How it works
From trigger to finished job in 6 steps
A typical flow for this work. Yours follows your own tools, rules and approvals.
- 01
Choose what the agent handles
We review your real conversations and agree which topics the agent answers, which actions it may take and which always go to a person.
- 02
Build its knowledge
Your FAQs, policies, product information and documents become an approved knowledge base the agent answers from, and it says so when it does not know.
- 03
Connect live data and actions
Secure tools let the agent check an order, look up a booking or create a ticket in your systems, with permissions limited to what it needs.
- 04
Set guardrails
Rules cover tone, topics it must not discuss, refund and payment limits, confidence thresholds and when to escalate, such as angry or sensitive messages.
- 05
Test on real conversations
We run the agent against past chats and edge cases, review the answers with you and fix gaps before any customer sees it.
- 06
Launch, monitor and improve
Every conversation and decision is logged. We review what customers ask, add missing answers and tighten rules as the agent runs.
Live simulation
Watch it run, step by step
Press run to see what the system decides, what it does in your tools and how long the same job takes by hand.
Customer communication
A customer asks where their order is and gets a correct, personal answer from live data in seconds.
- Customer asks (waiting)WhatsApp, Instagram or web chat
- Agent understands (waiting)Intent, language, sentiment
- Looks up the order (waiting)Live data from your store
- Replies instantly (waiting)Grounded in your data
- Escalates if needed (waiting)Hands over tricky chats
Automation log0.0 s
Scroll here or press “Run simulation” to start.
What your systems receivewaiting
Output appears here as each step finishes.
Done by hand, this takes
- Read the message
- Find the order in the dashboard
- Copy the tracking link
- Type and send a reply
Manual≈ 4 min
Automated…
Run the simulation to compare.
Illustrative example with sample data. Real timings depend on your systems and volumes.
Want to try other workflows? Open the full simulator
Benefits
What changes when this runs by itself
Grounded, not guessing
Replies come from your approved content and live data, and the agent says so when it cannot help.
Your team handles the hard cases
Routine questions are resolved automatically, so people spend their time on conversations that need judgement.
Consistent answers
Policies and tone are the same in every reply, whoever is on shift.
Auditable by design
Every answer and tool call is logged, so you can review behaviour and correct it.
Connects to the tools you already use
We work with the systems below and build the missing links when there is no ready-made connector. See how a project runs
- WhatsApp Business API
- OpenAI
- Claude
- Shopify
- WooCommerce
- HubSpot
- Zoho
- Slack
- PostgreSQL
- REST & GraphQL APIs
FAQ
AI customer support agents FAQ
Will the AI agent say something wrong to our customers?
We design to reduce that risk. The agent answers from your approved knowledge and live data, follows guardrails and confidence thresholds, and hands over when it is unsure. Because every conversation is logged, you can review mistakes and correct them. No AI system is perfect, which is why sensitive topics are routed to a person.
How is this different from a basic chatbot?
A basic chatbot follows a script or a menu. An AI agent understands free-text questions, looks up real data in your systems and can take actions such as creating a ticket, while staying inside the rules you set.
Which channels and languages are supported?
WhatsApp, Instagram messages and web chat are the usual ones, and the agent can reply in the customer's language. Quality varies by language, so we test the languages your customers actually write in before launch.
What happens when the agent cannot help?
It tells the customer that a person will follow up, then creates a ticket or alerts your team with the conversation and order history attached. The agent stops replying while a person takes over.
Which AI models do you use, and where does our data go?
We use models such as OpenAI and Claude through their business APIs, chosen per task. We send only the data a task needs, keep keys and secrets out of code, and can run the surrounding system in your own cloud account. We walk you through the data flow in the audit.
More answers on our general automation FAQ
Ready to see this on your own data?
Book a free automation audit. We look at how you handle this work today, show you what a first automation would look like and estimate the return before you commit to anything.
Remote team available 24/7, worldwide · Office open 12:00 PM – 11:00 PM (Mon–Fri)